Terms of service

INTRODUCTION

Welcome to the Lullè website and e-commerce platform (collectively, the “Website”). This Website is maintained and operated by Lullè (referred to herein as “Company”, “we”, “our” or “us”). Our physical address is 2nd Floor, West Tower, Sandton City, JHB 2196.

Your access and use of the Website is subject to the following terms and conditions (the “Terms and Conditions”) and all applicable South African laws. By accessing or using any part of the Website, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you may not use any portion of the Website.

ACCESSIBILITY

If you are having any trouble accessing the Website or any associated services, please contact us at support@lulle.co.za or visit us at our Sandton office.

1. Authorized Use of Website

This Website and the Lullè e-commerce store is provided for your personal and non-commercial use. Any other use of the Website requires the prior written consent of the Company.

2. Unauthorized Use of Website

You may not use automated devices (spiders, robots, etc.) to catalog or reproduce content. You may not take any action to disrupt the Website, circumvent security, or attempt to exceed the limited access granted to you. You may not resell access to the Website without our written consent.

3. Registration and Passwords

In order to access certain services, you may be required to provide information. All information must be truthful. You are responsible for the security of your access codes and passwords. We may suspend or terminate your access at any time. Our use of your data is governed by our Privacy Policy in accordance with the Protection of Personal Information Act (POPIA).

4. Placing an Order; Billing

  • Pricing: Our store is hosted on Shopify Inc. Prices charged will be those in effect on the date of your order. You authorize Lulle or its designated payment processor (e.g., PayFast, Yoco, PayFlex) to charge your payment provider.

  • Currency: All payments are to be made in South African Rand (ZAR).

  • Taxes: Prices include VAT where applicable unless stated otherwise.

  • Errors: We reserve the right to correct any pricing errors, even if payment has already been requested.

5. Product Descriptions and Availability

We continually upgrade and revise our bamboo products. We may modify or discontinue products at any time without notice. Lullè shall have no liability if a product that has been ordered is unavailable. In such cases, we may cancel the order and provide a full refund.

6. Shipping and Risk of Loss

All purchases are subject to our shipping policies. The risk of loss and title for items pass to you upon our delivery of the items to the carrier (e.g., The Courier Guy). While we assist where possible, you are responsible for filing claims with carriers for lost or damaged shipments.

7. Return and Refund Policy

In accordance with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA):

  • Cooling-off Period: You may request a refund or exchange within 7 days of receipt of goods, provided the bedding remains unopened, unwashed, and in its original packaging due to hygiene reasons.

  • Defective Goods: If a product is damaged or defective upon arrival, please notify us at support@lulle.co.za within 30 days with photographs for review.

  • Discretion: Lullè reserves the right to refuse a refund if the item is returned in a condition that prevents it from being resold for hygiene reasons.

8. Proprietary Rights

Lullè is the owner of all parts of the Website, including copy, graphics, designs, logos, and trademarks. You agree not to copy, distribute, or modify any materials without our prior written consent.

9. User Comments and Reviews

By posting reviews or content to our Website, you grant Lullè an irrevocable, perpetual right to use and promote that content. You represent that you own the rights to anything you post. In line with South African advertising standards, you must disclose if a review was incentivized (e.g., if you received a discount for the review).

10. Activities Prohibited

You agree not to post content that is defamatory, obscene, promotes racism/bigotry, or contains software viruses. Lullè reserves the right to investigate and take legal action against prohibited conduct.

11. Third-Party Links

We are not responsible for the content or practices of third-party websites linked to our store. Your transactions with third parties are solely between you and that third party.

12. No Warranties

Your use of the Website is at your own risk. The Website is provided "AS IS." To the fullest extent permitted by South African law, Lullè disclaims all warranties, including merchantability or fitness for a particular purpose. Lullè shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Website.

13. Changes to Terms

These Terms and Conditions may be changed at any time without prior notice by posting them on the Website. Your continued use of the Website constitutes acceptance of these changes.

14. Indemnification

You agree to indemnify and hold harmless Lullè, its employees, and directors from any claims or expenses (including legal fees) arising from your breach of these Terms or your violation of any law.

15. Take-Down Notice (ECTA)

If you believe any materials on the Website infringe your copyright, please send a take-down notice to support@lulle.co.za in accordance with the Electronic Communications and Transactions Act 25 of 2002.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa. You agree that any dispute shall be subject to the exclusive jurisdiction of the courts in Johannesburg.

17. Questions

Should you have any questions regarding these Terms and Conditions, please contact us at support@lulle.co.za.