Shipping policy

This policy is designed to ensure your Lullè order arrives safely and securely at your door. Please note that this policy applies exclusively to purchases made through our official website.

For any delivery-related queries, please reach out to our team at support@lulle.co.za.

Delivery Timelines

We know you're eager to experience your new bedding, so we work to get orders out as efficiently as possible:

  • Processing Time: 1 to 3 business days.

  • Transit Time: 2 to 5 business days.

Please Note:

  • Deliveries are subject to stock availability and generally apply to major South African city centers.

  • Orders placed on a Friday will typically be dispatched for delivery on the following Monday or Tuesday.

  • While we strive to meet these windows, external factors beyond our control may occasionally cause slight delays.

Shipping Logistics

  • Territory: We currently only deliver to physical addresses within the borders of the Republic of South Africa.

  • Tracking: Once your order is confirmed, you will receive a unique order number via email to track your parcel’s journey.

  • Address Accuracy: To maintain security, we cannot accept changes to the delivery address or chosen shipping method once your order has been confirmed.

  • Remote Areas: If your delivery address is in a particularly remote location, Lullè reserves the right to contact you to arrange alternative shipping methods or, if delivery is not feasible, cancel the order and provide a full refund.

  • Rates: Our current delivery fees are visible during the checkout process and are subject to change.

Security & Receiving Your Parcel

To protect your investment, our couriers follow strict security protocols:

  • Authorized Recipients: The carrier will only deliver to the specified address. You may use the "Notes" field during checkout to authorize a specific person to receive the parcel on your behalf.

  • Proof of Identity: You or your authorized representative may be asked to present a valid form of identification to the courier to verify the delivery.

  • Sign-Off: Upon arrival, the person receiving the parcel will be required to sign the waybill, confirming that the package has been received in good condition and without visible damage.

Damaged or Tampered Parcels

In the rare event that your Lullè parcel arrives damaged or with a broken security seal, you have two options:

  1. Inspect on Site: Open and check the parcel in the presence of the driver. Clearly note any damages, breakages, or missing items on the courier’s waybill before signing.

  2. Refuse Delivery: You may send the parcel back with the driver. You must state the specific reason for the return on the waybill, and both you and the driver must co-sign this note.

If you choose to accept a parcel that shows visible exterior damage, ensure the waybill reflects this state and is co-signed by both parties.

General Provisions

Lullè reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion to protect the integrity of our brand and community.